™Cancellation and refund policy
Last updated: August 2026
You can cancel a booking for free within 24 hours of booking. The refund is issued as credit to your écoleVersity wallet.
Free cancellation within 24h
Cancel within 24 hours of booking: the full amount is refunded as credit to your wallet. If you book a session that starts within 24 hours, you can cancel it for free until it begins.
After the session starts
A session that has already started or has been recorded on the platform is not refundable.
Teacher cancellation or technical issue
If the teacher cancels a session in a series for the first time, they offer you a make-up class and you keep your payment. If they cancel again, you receive a full credit refund. In every other case — a one-off session cancelled, the teacher more than 15 minutes late, the teacher absent, or a session that cannot take place because of a platform technical issue — you receive a full credit refund.
Multi-session classes and packages
For multi-session packages, remaining sessions after the first meeting may be eligible for a prorated credit. Contact support to review your situation.
A special case?
For any situation outside the window (unexpected event, technical issue, recorded session), our support team can review your request.